We emailed several weeks ago to explain that we were struggling with the quality of our natural wood wool firelighters, after our current supplier made a change to the spec of their product.
So, we've been on the hunt and found a new UK producer of firelighters and the product is AMAZING - they're much more consistent in size and shape and as a result, they burn for a reliable 8-10 minutes.
In the short video below we explain the change and show you how to use our new firelighters, whether you want an easy lighting experience or a longer burn time.
Thanks for your support as always!
Heather and Paul 💚
4 comments
Brilliant – this is exactly what a passionate supplier of goods should be doing, well done for addressing a supply issue on behalf of customers wanting a great product.
Good stuff guys looking forward to trying them on my Ooni pizza oven tomorrow thanks for the quick delivery. As Arnie would say “ I’ll be back “
Wouldn’t have thought I’d be that interested, but I am! Very helpful. I thought the inconsistency in the wood wool firefighters was because they’d become damaged in the box.The sawdust one’s look much better. We have an order arriving today – hope they’re the sawdust ones!
Looks great! I still have some of your original supply but will definitely be ordering some of the new style once the season for fire lighting is a bit nearer.
Leave a comment