Most of our products are now available on a subscription model so you'll never run out of planet friendly firewood again! Tell us how often you want to receive your products and we'll deliver them on your schedule.
When you subscribe you'll get 10% off your first order and 5% off every subsequent order. Forever!
Subscribing couldn't be easier
1. Find the product you want to receive regularly
2. Click 'subscribe and save'
3. Choose the frequency from the dropdown menu
4. Add to basket
6. Sit back and wait for your planet friendly firewood to be delivered on your schedule!
We'll send you an email two days before your order is due so you don't forget!
Managing your subscription
We try to make managing subscriptions as easy as possible, so if you ever want to change or update anything, you can you can create a Love Logs account here
- Pause or cancel your subscription
- Change your shipping frequency
- Update billing and shipping info
- Change to the next size up or down
- Add a discount code to your next order
Why should I start a firewood subscription?
If you're a regular user of your log burner, pizza oven, fire pit, chiminea or barbecue, the last thing you want is to run out of fuel! Get your charcoal or firewood delivered when you need it, and get a discount off every single order!
Do I have to subscribe?
No, you still buy all of our products as a one time purchase!
Am I locked into a contract?
No, there's no obligation, you can change, pause or cancel your subscription at any time, with a few clicks
Can I pause my firewood subscription during the summer?
Yes, just create an account to pause your subscription for as long as you like
How do I make changes to my firewood subscription?
Just log into your account and click 'Manage Subscriptions'. If you've never made any changes before, your account may not be set up so you'll need to create one here https://www.love-logs.com/account/register
Why is the discount not showing?
The subscription discount won't show while products are in your basket, but it will be taken off when you reach the checkout page
Can I apply a discount code to my subscription order?
Yes, most discount codes are also applicable to subscription orders in addition to the 5% subscription discount. Just log in to your account and select 'Manage Subscriptions' then 'view details' where you can input a discount code.
Can I keep starting new subscriptions for the same products and getting 10% off every time?
No. The subscription service is designed to be flexible so that you can pause and change your order dates if you don't need your planet friendly firewood during that period. There's no limit on the length of time you can keep your subscription paused, or the amount of changes you can make to the frequency or the date. However, if we see that you frequently cancel and re-start a new subscription for the same product to get the 10% discount, we reserve the right to cancel the order or send you an invoice for the extra 10%
If you have any other questions, please email us on firstname.lastname@example.org, we'd love to hear from you!