Can I come and collect my order?
Unfortunately not. We dispatch from a few different facilities so your order may not be available in all of them. All of our warehouses are for dispatching orders only and we aren't insured to have customers on the premises.
Can I make changes to my address or to my order after I've placed it?
That depends on what the changes are and whether it's already been collected by DPD. Please get in touch with firstname.lastname@example.org and we'll do our best to help, but we can't guarantee that we'll be able to make the changes once the order has been placed.
Why should I buy kiln-dried logs?
Kiln-dried logs tend to have a lower moisture content than traditional seasoned logs. This means that they burn longer and hotter and emit less smoke and pollutants, so they’re better for your appliance and the environment! You can read more in our blog post here.
What is the moisture content of your logs?
All of our logs, kindling and smoking woods are guaranteed to be less than 20% moisture content.
How should I store my logs?
Our products are perfect if you don’t have a log store! Logs can be stored anywhere as long as it’s dry with good airflow. Feel free to leave them in their cardboard box and store them in the garage, shed, utility room or even in the living room next to your log burner.
How are your logs packaged?
All of our products are sent to you in recyclable cardboard boxes sealed with paper tape.
We hand-pack the boxes ourselves and do everything we can to fill your boxes with as many logs as possible, but they may move around during transport and create gaps.
Which wood is right for my pizza oven?
See our complete guide on pizza oven wood here
Where should I store my Pizza Oven Wood Pellets?
Pellets can absorb moisture from the air really easily, so if you want to keep them dry, make sure you store them in an airtight container in a warm, dry place.
How do I make changes to my subscription?
It only takes 2 minutes to set up an account here. Once your account is set up, just login and click 'manage subscriptions' and you can change the date, add products, pause or cancel your subscription
How are you planet friendly?
We're passionate about the planet and put sustainability at the heart of everything we do. We source our firewood and kindling exclusively from British sustainable woodland, usually from within 100 miles of our headquarters; we don’t use any plastic at all; and we plant two trees for every order received. You can read more here.
How do you plant two trees for every order?
We have partnered with Eden Reforestation Project, who run tree planting initiatives in some of the world’s poorest communities. You can read more about them here.