Why should I buy kiln-dried logs?
Kiln-dried logs tend to have a lower moisture content than traditional seasoned logs. This means that they burn longer and hotter and emit less smoke and pollutants, so they’re better for your appliance and the environment! You can read more in our blog post here.
What is the moisture content of your logs?
All of our logs and kindling are guaranteed to be less than 20% moisture content.
How should I store my logs?
Our products are perfect if you don’t have a log store! Logs can be stored anywhere as long as it’s dry with good airflow. Feel free to leave them in their cardboard box and store them in the garage, shed, utility room or even in the living room next to your log burner.
How are your logs packaged?
All of our products are sent to you in recyclable cardboard boxes sealed with paper tape.
We hand-pack the boxes ourselves and do everything we can to fill your boxes with as many logs as possible, but they may move around during transport and create gaps.
What size are your logs?
Logs are a natural product so vary in size, shape and colour but as a guide, most of our logs are 23-26cm in length with varying thicknesses.
Kindling is approximately 15cm in length.
Which wood is right for my pizza oven?
See our complete guide on pizza oven wood here
How do I make changes to my subscription?
It only takes 2 minutes to set up an account here. Once your account is set up, just login and click 'manage subscriptions' and you can change the date, add products, pause or cancel your subscription
How are you planet friendly?
We're passionate about the planet and put sustainability at the heart of everything we do. We source our firewood and kindling exclusively from British sustainable woodland, usually from within 100 miles of our headquarters; we don’t use any plastic at all; and we plant two trees for every order received. You can read more here.
How do you plant two trees for every order?
We have partnered with Eden Reforestation Project, who run tree planting initiatives in some of the world’s poorest communities. You can read more about them here.