Delivery

• Delivery is free when you spend over £20 on a single order, or £3.50 when you spend less than £20
• We offer next working day delivery on all orders placed before 1pm or two working days for orders placed after 1pm. The table below shows order day vs delivery day

Order Placed	Delivered Most mainland UK postcodes	Delivered Scottish Highlands & offshore
Monday before 1pm	Tuesday	Wednesday - Friday
Monday after 1pm	Wednesday	Thursday - Monday
Tuesday before 1pm	Wednesday	Thursday - Monday
Tuesday after 1pm	Thursday	Friday - Tuesday
Wednesday before 1pm	Thursday	Friday - Tuesday
Wednesday after 1pm	Friday	Saturday - Wednesday
Thursday before 1pm	Friday	Saturday - Wednesday
Thursday after 1pm	Saturday - Monday	Monday - Thursday
Friday before 1pm	Saturday - Monday	Monday - Thursday
Friday after 1pm	Tuesday	Wednesday - Friday
Saturday	Tuesday	Wednesday - Friday
Sunday	Tuesday	Wednesday - Friday

 When ordering over a bank holiday, please add one day to the delivery time

• We don't use any bulk pallet delivery services because plastic is unavoidable on bulk shipments. All of our products are delivered in cardboard boxes that weigh less than 25kg so that you can comfortably carry and store them - this may mean that your order comes split across a few boxes.
• All of our delivery partners offer contactless delivery.
• We currently deliver to the UK only, including Northern Ireland
• Surcharges may apply for delivery to the Scottish Highlands & Islands, the Isle of Man and the Chanel Islands.

 

Returns

• You have 30 days to return any unused products to us for any reason in their original condition, just post your goods back to us at Love Logs Limited, Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley Hill, DY5 2YX
• We will process your refund within 3 days of receiving the goods
• To be eligible for a refund, you must return the whole product with all logs unburned and in a sellable condition, please don't send us a half-used box of logs!
• If the goods are faulty or not in the condition you'd expect, please contact us at info@love-logs.com to arrange a free collection.