Delivery and Returns
- We offer next working day delivery on all orders placed before 1pm
- Any orders placed after 1pm will be delivered within two working days
- Orders made over the weekend will be delivered the following Tuesday
- Delivery is free when you spend over £20 on a single order, or £3.50 when you spend less than £20
- We don't use any bulk pallet delivery services because plastic is unavoidable on bulk shipments. All of our products are delivered in cardboard boxes that weigh less than 25kg so that you can comfortably carry and store them - this may mean that your order comes split across a few boxes.
- All of our delivery partners offer contactless delivery.
- We currently deliver to the UK only, including Northern Ireland
- Surcharges may apply, and delivery times may be a little longer, for delivery to the Scottish Highlands & Islands, the Isle of Man and the Chanel Islands.
- You have 30 days to return any unused products to us for any reason in their original condition, just post your goods back to us at Love Logs Limited, Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley Hill, DY5 2YX
- We will process your refund within 3 days of receiving the goods
- To be eligible for a refund, you must return the whole product with all logs unburned and in a sellable condition, please don't send us a half-used box of logs!
- If the goods are faulty or not in the condition you'd expect, please contact us at email@example.com to arrange a free collection.